Date of discontinuance of support for RecFind 4.0 and all
previous releases
June 30, 2005
After this date GMB will no longer accept support calls for RecFind
4.0 or any
previous version of the RecFind product group, (e.g., 1.0, 2.0, 2.5,
3.0, 3.2).
Explanation
Our standard policy is that we provide full support for the current
version (e.g., 5.0.0E) and only limited support for the previous version
(e.g., 5.0.0D). In other words, once a new release is out we 'freeze'
all development on the previous version. Please see the PDF document on
our website at:
http://www.gmbsupport.com/support/gmbmtceservices.pdf
The same situation applies to previous, older versions (e.g., version
4.0).
Periodically, we also drop support altogether for old versions. For
example, we dropped support for version 3.2 in June 2003. See our website at:
http://www.gmbsupport.com/Support/supportdiscontinuation.htm
RecFind 3.2 was a special case because the upgrade from 3.2 to 4.0
was a difficult one. We therefore carried 3.2 for many years to assist customers and give them plenty of time to make
the upgrade. However, the upgrade from 4.0 to 5.0 is an easy one.
RecFind 5.0 simply installs over the top of 4.0. There is therefore no
reason whatsoever to extend the support of version 4.0 because we have
now released five versions of RecFind 5.0 (A, B, C, D and E). All
customers who had 4.0 and an ASU have now been sent at least several
upgrades of 5.0 and have had ample time and opportunity to upgrade.
What products does this discontinuance involve?
- RecFind-Corporate 4.0
- RecFind-Professional 4.0
- RecQuery 4.0
- RecQuery-TC 4.0
- RecFind-Button 4.0
- HSSM 4.0
What should customers still on 3.2 (or an earlier version) now do?
If you were shipped RecFind 5.0.0E under an Automatic
Software Upgrade (ASU) agreement, you should install RecFind 5.0.0E as soon
as possible. Note that there have been five releases of RecFind 5.0 as
follows:
- 5.0.0A - 5th June 2003
- 5.0.0B - 6th October 2003
- 5.0.0C - 16th April 2004
- 5.0.0D - 8th September 2004
- 5.0.0E - 23rd February 2005
Each release contained fixes and enhancements.
RecFind 5.0.0E is the latest release and the recommended release for
your upgrade from RecFind 4.0.
If you have an earlier lease of RecFind 5.0 than
RecFind 5.0.0E or if you have lost or misplaced your copy of RecFind
5.0.0E then please contact GMB’s support department who will build
and ship you a replacement for a production, handling and shipping fee
of $150.
Contact: support@gmbsupport.com
If you do not have an ASU and did not receive a
shipment of RecFind 5.0.0E please contact GMB’s sales Department for
details of special offers and incentives to upgrade.
Contact:
sales@gmbsupport.com
Assistance with upgrading
If you require assistance with upgrading from
RecFind 4.0 to RecFind 5.0.0E please contact GMB’s support department.
Contact:
support@gmbsupport.com
Frank McKenna
CEO
